We support our product to do what we advertise it to do, 100%. If it doesn't work as we say it should, we'll make sure it does. You can even re-download the template if we've posted a bug fix. Know that you've got hassle free product quality support for up to a year from your time of purchase. If you need additional support after that we're still here to help, and you can sign up for an extended support plan.
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Image Credits - A big thank you to Mateusz Kantowski for the wonderful photographs displayed in the header of our web page. Mateusz ( mathijas86 ) has licensed the images under the Creative Commons Attribution 2.0 Generic (CC BY 2.0). image 1 / image 2 / image 3